VanPaulTek is a ServiceNow-first practice. We deliver every workflow product on the Now Platform — ITSM, ITOM, HR, CSM, SecOps, GRC — from greenfield build through steady-state operation.
ServiceNow is the workflow platform running IT, HR, customer service, security, and operations for thousands of enterprises. Done well, it drives measurable business outcomes — faster resolution, better employee experience, defensible compliance posture, real automation.
Done poorly, it becomes another ticketing system nobody trusts.
We've been in ServiceNow deployments for more than two decades — since the ITSM-only days, through the platform expansion, into today's multi-product Now Assist era. Whether you're evaluating the platform, mid-implementation, or looking for a support team that respects your existing build — we help.
Nine dedicated deep-dive pages — each with sub-modules, full Design → Architect → Develop → Implement → Support lifecycle, common engagements, and FAQ.
Incident, Problem, Change, Request, Knowledge, SLM, Service Catalog, CMDB. The foundation product.
HAM (Hardware), SAM (Software), CAM (Cloud). Financial control + audit readiness.
Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, MID Server.
Policy & Compliance, Risk Management, Audit, Vendor Risk, Business Continuity.
Employee Center, HR Case, HR Knowledge, Lifecycle Events (onboarding, offboarding, moves).
Case, Agent Workspace, Customer Portal, Field Service Management, Playbooks.
SIR (Security Incident Response), VR (Vulnerability Response), TI (Threat Intelligence), SOAR.
Flow Designer, IntegrationHub, Employee Center, App Engine, ATF, Now Assist AI, Virtual Agent.
Portfolio (SPM), Project (PPM), Financial Management, Application Portfolio Management (APM).
Generative AI across every product, AI Agents, Virtual Agent chatbot — Skill Kit, prompt engineering, governance.
Business logic, approvals, orchestration — visual authoring for both citizen developers and pros.
Prebuilt spokes for common enterprise systems. When they don't fit, we build custom REST/SOAP integrations.
Modern self-service experiences on desktop and mobile. Branded to your identity.
Generative AI features across ITSM, HR, and CSM — case summarization, knowledge generation, virtual agent.
Auto-classification, similarity, and clustering to reduce agent effort.
Time-series metrics, targets, and executive dashboards — beyond the operational reports.
NLU-based deflection for repetitive requests, integrated with Teams, Slack, and web.
Fulfiller and employee mobile experiences that actually get used.
Regression coverage that survives upgrades and instance clones.
Stakeholder interviews, process observation, tooling audit. We start with the truth of your operation.
Target-state process and data model. Prototyped in a dev instance, not on paper.
Configuration and code, delivered in sprints. Update-set discipline. Test coverage from day one.
ATF, UAT scripts, load and security testing. Go-live only after the numbers say ready.
Cutover playbook, hypercare, comms plan. Adoption support for fulfillers and end users.
Ongoing platform admin, enhancements, upgrades — same team, same accountability.
Tiered managed services — pick the level that matches your team's capacity.
Replace an outdated ticketing tool. Measurable reduction in MTTR and first-call resolution.
Reconcile a bloated, low-confidence CMDB into a source of truth service leadership can act on.
Deploy Employee Center + HRSD to consolidate 6 HR tools into a single portal.
Stand up B2B customer service — cases, portal, agent workspace, SLA tracking.
Vulnerability response and security incident workflows integrated with your SIEM and asset data.
Phased migration off OpenText Service Manager (HPSM) with data and workflow preservation.
Both. Roughly half our work is on live instances — inheriting a build we didn't do, cleaning it up, and running it. We're comfortable with what we find.
All currently-supported release families. We plan and execute upgrades regularly, and are up-to-date on Now Assist and current feature waves.
Yes — we're familiar with the compliance posture expected in regulated environments. Federal-focused engagements are welcome; we'll walk through past performance on request.
Yes, and we can share specifics on any active engagement. More importantly, we can point to real delivery — certifications alone don't build good systems.
Fixed-fee for well-scoped implementations. Time-and-materials for enhancement and support work. Managed services on tiered monthly retainers.
We deliver on both. We'll give you an honest comparison for your situation — we don't get paid more for one recommendation over the other.
Reach out — we get back within 1 business day.
